We’re happy to create our customized art for any pet, including dogs, cats, birds, rabbits, reptiles, and more!

Absolutely, we can do this! There will just be a small additional design fee.

Yes, we can create human portraits as well! If you have questions feel free to email us.

We recommend a high-resolution photo with good lighting and a clear view of your pet's face.

For more information, follow our photo guidelines located on a drop down on each of our pet product pages.

Don’t worry; if there are any issues with your image, we’ll be sure to reach out to you!

Feel free to review our how it works section for more details about the order process.

Yes, we email a final version of the portrait for your approval before printing.

Our artists typically take 3-4 business days to create a design for review. This may extend to 5 days or more during busy periods.

Yes, all orders are shipped with full tracking.

Once you’ve approved the final design, shipping times are estimated to be between 2 and 7 working days.

Please contact us for any rush order requests, and we will do our best to accommodate you.

Our cut-off point for Christmas orders is the 4th of December.

At our small business, we truly value our customers. That’s why we offer a full refund within 30 days of delivery if you're not completely satisfied with your custom purchase.

Please note: for purchases made through Klarna, returns must be initiated within 14 days of delivery, and items must be unopened and undamaged. This will be a full refund, and would not be compensated via store credit and there will be no restocking fees.

If your order arrives damaged or you receive the wrong item, please contact us with pictures of the damage, and we will send you a replacement free of charge.

We allow changes before the order is sent for printing. Please double-check the draft artwork that is emailed during the review process.

You can reach us at hello@portraitmypets.com for any assistance or inquiries.